Shipping policy

Free delivery

We offer free delivery in metropolitan France for all your orders, in Relay Point and at home.

Delivery areas

We currently only deliver in metropolitan France.

Delivery times

Preparation of your order: 1 working day

Delivery to Mondial Relay Relay Point: 2 to 4 working days after shipment

Mondial Relay home delivery: 3 to 5 working days after shipment

Estimated total time: 3 to 6 working days for delivery to a Relay Point, 4 to 7 working days for home delivery.

Order Processing

All orders are processed the next business day. You will receive a confirmation email with your tracking number as soon as your package is shipped.

Carrier

Your orders are shipped via Mondial Relay. You will be able to track your package in real time thanks to the tracking number provided.

Order cancellation

You can cancel your order within 24 hours of placing it by contacting us at hello@pawchou.fr.